Frequently asked questions
When will I get my order?
Orders are processed within 1–3 business days. Estimated delivery time is 7–12 business days, depending on your location and the specific product. Once your order ships, you’ll receive a confirmation email with tracking information.
Why do some items take longer to arrive?
Some products, especially larger or heavier decor items, may require additional handling or shipping time to ensure they arrive safely. In these cases, delivery may be toward the longer end of our 7–12 business day delivery window.
How much does shipping cost?
We offer free shipping on all orders, with no minimum purchase required. Any applicable shipping details will be clearly shown at checkout. For full information, please refer to our Shipping Policy.
What if my item arrives damaged or I’m not satisfied?
We offer 30-day returns. If your item arrives damaged or incorrect, please contact us promptly and we’ll make it right. For full return conditions, eligibility, and refund timelines, please refer to our Refund Policy.
What is the return policy?
We offer 30-day returns from the date of delivery. Items must be unused and in original condition. If your item arrives damaged or incorrect, please contact us promptly and we’ll make it right. For full return conditions, eligibility, and refund timelines, please refer to our Refund Policy.