Frequently Asked Questions
Orders & Payments
What payment methods do you accept?
We accept a range of secure payment options, including major credit and debit cards and supported digital wallets. All available payment methods are displayed at checkout.
Is my payment information secure?
Yes. All payments are processed through trusted, PCI-compliant payment providers using industry-standard encryption. We do not store your full payment details.
Can I change or cancel my order after placing it?
We process orders promptly to ensure timely delivery. If you need to make a change, please contact us as soon as possible. While we canβt guarantee changes once an order is processed, weβll always do our best to help.
Shipping & Delivery
How long does shipping take?
Orders are typically processed within 1β3 business days. Delivery times vary depending on your location and the item ordered, but most orders arrive within 7β12 business days.
Will I receive tracking information?
Yes. Once your order has shipped, youβll receive a confirmation email with tracking details so you can follow your delivery.
Do you ship internationally?
Shipping availability depends on your location and the product. Available shipping destinations and delivery estimates are shown at checkout.
Why do some items ship separately or take longer?
Some products may ship from different facilities or require additional handling due to size or weight. If your order includes multiple items, they may arrive in separate packages.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original condition, and in their original packaging.
How do I start a return?
To initiate a return, please contact our customer support team with your order number. Weβll guide you through the process.
Who covers return shipping costs?
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
What if my item arrives damaged or incorrect?
If your order arrives damaged or you receive the wrong item, please contact us promptly. Weβll make it right.
Products & Quality
What materials are used in your products?
Material details are listed on each product page. We carefully select materials based on quality, durability, and suitability for everyday living.
Will the product look exactly like the photos?
We strive to represent our products as accurately as possible. Due to lighting, screen settings, or natural material variations, slight differences may occur, which is part of what makes each piece unique.
Are your products suitable for everyday use?
Yes. Our dΓ©cor is selected for real homes and everyday living, balancing design with practicality.
Care & Maintenance
How should I care for my items?
Care instructions, if applicable, are provided on the product page or packaging. We recommend gentle handling and regular care to maintain the appearance and longevity of your decor.
Customer Support
How can I contact you?
You can reach our customer support team through our Contact page. Weβre happy to assist with questions before or after your purchase.
What if I need help choosing a product?
Weβre here to help. If you need guidance or have questions about a specific item, feel free to reach out.
COMPANY INFORMATION
Company Name: Northline Home LTD
Address:Β 71β75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email:Β contact@northline-home.com
Contact Form:Β https://northline-home.com/pages/contact
Phone: +441795506594
Customer Service Hours:Β MondayβFriday, 9:00 am β 5:00 pm