Frequently Asked Questions

Orders & Payments

What payment methods do you accept?
We accept Visa, Mastercard, Maestro, American Express, Discover, Diners Club, UnionPay, Apple Pay, Google Pay, Shop Pay, Revolut Pay, and Klarna. All available options are displayed at checkout. You are never charged until you confirm your order.

Are prices shown in GBP?
Yes. All prices are in Pounds Sterling (GBP).

All prices shown on our website are final and include any applicable taxes and fees. You will not be charged any additional taxes or fees at checkout or upon delivery.

Can I change or cancel my order after placing it?
You can cancel your order at any time before it has been dispatched — please contact us at contact@northline-home.com as soon as possible with your order number. Pre-dispatch cancellations are refunded within 7 business days (Mon–Fri).

Once dispatched, please follow our 30-day return process upon delivery to receive a full refund. This does not affect your statutory rights.

I haven't received my order confirmation — what should I do?
Check your spam folder first. If it's not there, contact us at contact@northline-home.com with your name and email address and we will check your order status immediately.

Shipping & Delivery

How much does shipping cost?
Free on all UK orders. No additional charges at checkout or delivery.

How long does delivery take?
Orders are processed within 1–2 business days (Mon–Fri). Delivery takes a further 4–8 business days (Mon–Fri). Total estimated delivery is 5–10 business days from order confirmation. Orders placed before 22:00 (London Time) begin processing the same day.

Will I receive tracking information?
Yes. Once dispatched you will receive an email with your tracking number and a direct link to follow your delivery. You can also track anytime via our tracking portal.

Do you ship internationally?
We currently ship to the United Kingdom only.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original condition, and in original packaging. See our Refund Policy for full details.

Your Rights as a UK Customer

Your statutory rights as a UK consumer are fully protected under the Consumer Rights Act 2015 and are not affected by any of our policies. For full details, please see our Refund Policy.