Shipping policy

Last Updated: 12 March 2026

Thank you for shopping with Northline Home Ltd, trading as Northline Home. This Shipping Policy outlines the terms and conditions related to the processing, shipping, and delivery of your order.

We aim to be fully transparent so you can shop with confidence.

Countries We Ship To

We currently ship to the United Kingdom only.

Shipping Costs

Free shipping on all UK orders. No minimum order value required. No additional charges are applied at checkout or at delivery.

Order Processing Time

Detail	Information
Processing time	1–2 business days (Mon–Fri)
Order cut-off time	10:00 PM (London Time)
Weekend orders	Processed the next business day

Orders placed before 10:00 PM (London Time) on a business day begin processing the same day.

Delivery Timeframes

Stage	Timeframe
Order processing	1–2 business days (Mon–Fri)
Transit time	4–8 business days (Mon–Fri)
Total estimated delivery	5–10 business days from order confirmation

Delivery times are estimates and may vary due to factors such as weather conditions or carrier delays. Business days are Monday to Friday, excluding UK public holidays.

Shipping Carriers

We ship via reputable courier partners including Royal Mail, DPD, and Evri. All shipments are fully tracked — you will receive a tracking number by email once your order is dispatched. In the unlikely event of loss or damage in transit, please contact us at contact@northline-home.com and we will offer either a full replacement or a full refund to your original payment method within 7 business days of confirmation.

Taxes & Pricing

All prices shown on our website are final and include any applicable taxes and fees. You will not be charged any additional taxes or fees at checkout or upon delivery.

Order Tracking

Once your order is dispatched, you will receive a confirmation email containing:

The name of the shipping carrier
Your unique tracking number
A direct link to track your order

You can also track your order at any time via our tracking portal

For assistance, visit our contact page

Delivery Issues

If you experience any issues with your delivery, including delays, damaged parcels, or lost shipments, please contact our customer support at contact@northline-home.com within 7 days of delivery or the expected delivery date where possible.

Please include your order number and any relevant details or photos where applicable. We will investigate the issue and work with the shipping carrier to help resolve the matter promptly.