Payment Policy

Last Updated: 12 March 2026

At Northline Home, we keep payments simple, secure, and transparent. This policy explains how we handle transactions, what payment methods we accept, and what to do if something goes wrong.

Accepted Payment Methods

We accept a wide range of secure payment options, all displayed clearly at checkout:

Credit and debit cards
Visa, Mastercard, Maestro, American Express, Discover, Diners Club, UnionPay

Digital wallets
Apple Pay, Google Pay, Shop Pay, Revolut Pay

Other payment options
Klarna

Any additional payment methods available will be shown at checkout. You are never charged until you confirm your order.

Klarna

Klarna is available as a payment option at checkout. The specific Klarna payment options available to you will be shown when you check out. Full terms and eligibility are provided by Klarna at the point of purchase and on Klarna's website.

Currency

All prices on the Northline Home website are displayed in Pounds Sterling (GBP). Transactions are processed in GBP.

Any currency conversion fees charged by your bank or card provider are the responsibility of the customer and are not applied or controlled by Northline Home.

Secure Payments

Your payment security is taken seriously. All transactions on northline-home.com are protected by:

SSL (Secure Sockets Layer) encryption — your personal and payment data is encrypted during transmission
PCI-DSS compliant payment providers — all payment processors we use meet Payment Card Industry Data Security Standards
No stored card data — Northline Home does not store or have access to your full card details at any point

Payment Authorisation

By placing an order, you authorise Northline Home LTD to charge the selected payment method for the full order total displayed at checkout. All UK orders include free shipping — no additional charges are applied.

Payment is processed at the time your order is placed. Orders will not be dispatched until payment has been successfully authorised.

Pricing

All prices are shown in Pounds Sterling (GBP). Northline Home LTD is not currently VAT registered. The price displayed at checkout is the complete amount you will pay — there are no hidden fees added by us.

All UK orders are shipped domestically from our warehouse. No import duties or customs charges apply to UK orders. Please refer to our Shipping Policy for full delivery details.

Failed or Declined Payments

If your payment is declined or cannot be processed, your order will not be completed and no charge will be made. Please:

Check your card details are entered correctly
Ensure your billing address matches your card records
Contact your bank or card provider if the issue continues
Try an alternative payment method at checkout

If you continue to experience issues, contact us at contact@northline-home.com and we will do our best to help.

Payment Issues and Support

If you have any questions about a payment, charge, or transaction related to your Northline Home order, our customer service team is available Monday to Friday, 9:00 AM – 5:00 PM (London Time).

Email: contact@northline-home.com
Phone: +44 1795 506594
Contact Form: Visit our Contact Page

We respond to all emails within 24 hours on working days. Weekend messages are answered first thing Monday morning.

How Often We Update This Policy

We may update this Payment Policy from time to time to reflect changes in our accepted payment methods, applicable law, or regulatory requirements. The date at the top of this page indicates when it was last revised.